Terms & Conditions of Sales

General conditions of sale for stays in guest rooms (Le Clos Des Anges)

Article 1 / Duration of stay
The client signatory to this contract concluded for a fixed period may not in any circumstances claim any right to remain in the premises.

Article 2 / Booking formalities
After receipt of your reservation, we will send you a written confirmation by email - or, failing that, an email address - by text - and invite you to pay within 10 days (but faster if there is acts of a reservation made with a lesser notice indicated by email) a deposit of 50% of the total of the reservation. Once this deposit received, the reservation becomes firm and final. By paying the deposit, you confirm your full agreement with the general conditions specified below.Please note that without paying the deposit within the time limit, the reservation is not confirmed and that, accordingly, we reserve the right to recover the rooms.

Article 3 / Cancellation of the stay by the client
Any modification is only possible after the agreement of "Le Clos Des Anges" and may entail additional costs.
We inform you that in the event of cancellation of the reservation before the start of the stay, there will be due, as a penal clause by the customer, an indemnity fixed as follows:
- if the cancellation occurs more than 30 days before the arrival date, the deposit will be kept in full;
- if the cancellation occurs less than 30 days before the arrival date, the full payment will remain with "Le Clos Des Anges". unless we manage to fully re-rent the room (s) for the entire planned stay.
In the event of early departure during the stay: full payment for the reserved service.

Article 4 / Cancellation insurance
We draw your attention to the fact that no cancellation insurance is included in our rates. It is therefore strongly recommended to take out one.

Article 5 / Cancellation of the stay by the owner
If, before the start of the stay, the owner is required to cancel the reservation for reasons beyond his control, he must immediately inform his client by email. The customer will then be immediately and fully reimbursed for the sums he has already paid.

Article 6 / Arrival time
The client must present himself on the day specified when making his reservation, at the earliest at 3:00 p.m. (room availability time and delivery of keys) and, at the latest, at 8:00 p.m. The customer will have to warn of his arrival time at least 2 hours before and it will imperatively warn by telephone if, by necessity, he is forced to arrive after this time slot (at 06 64 14 25 81). If possible, please do not arrive after 9:00 p.m.
The owner may ask you for the identity card of each person present.

Article 7 / breakfast
Breakfast will take place in common with the hosts present in the outdoor courtyard, in a covered indoor room subject to weather and temperature only the owner will decide his place.
The breakfast time is fixed as below:
From 8:30 a.m. weekdays (Monday morning, Tuesday morning, Wednesday morning, Thursday morning, Friday Morning)
From 9 a.m. on weekends (Saturday morning and Sunday morning)
Arrival until 10.00 am at the latest (closing at 10.30 am).
No breakfast can be done in the room or outside of its hours except in particular written exemption from "Le Clos Des Anges"
If the client does not wish to have breakfast, he will not be able to request a special financial discount, breakfast is included in the price of the room (Package).

Article 8 / Departure time
The departure time for the rooms is fixed from 8:00 am until 11:30 am at the latest.Handing over the keys must be done by hand.

Article 9 / Payment of the balance of accommodation
The balance of the stay is to be paid the day before departure, on the initiative of the client.
Rules of your choice
- In cash (in euros)
- By check
- In vacancy check
Attention no blue card

Article 10 / Change of rooms
Without the client being able to claim any compensation, the owner reserves the right to change the room initially reserved by the client for a room with the same or higher capacity. In such a case, the cost of the reservation remains unchanged.

Article 11 / Pets
Pets are not allowed. By way of derogation, small pets are accepted, but only in the 2 bedrooms on the ground floor facing the interior courtyard (the Orange and Cypress trees). The client must inform the animal 24 hours before arrival.A supplement will be requested for the stay, a deposit may be requested in case of degradation or deterioration.

Article 12 / Art of living and use of the premises
In order to guarantee the tranquility of the place and the comfort of ""Le Clos Des Anges"" guests, respect for a certain ""art of living"" is required of all. In particular, it is requested not to smoke inside the rooms and common areas. The customer more generally undertakes to comply with the etiquette instructions which will be indicated to him, those which are binding on all since we live in community and these general conditions of sale.
The customer undertakes to return the rooms in perfect condition at the end of the stay and to systematically declare - and to assume financial responsibility - any damage for which they are responsible. It is specified that the kitchen is not left to the free disposal of the hosts.
The attention of the hosts is drawn to the fact that minors operating on the property are placed under the sole and entire responsibility of their parents or persons having authority over them.
Le Clos Des Anges will not accept any responsibility for loss, theft and / or damage or injury to property and / or persons on the property, regardless of the cause.
The aquatic area and the hammam are open from 8:00 am to 10:00 pm under the responsibility of the hosts, a special request must be made to open outside its hours. Any maintenance or any exceptional case not attributable to the owners may be subject to a temporary closure (water temperature, electric cut, water cut, flood). The customer will not be able to claim any compensation if necessary.

Article 13 / Modification of the conditions of sale
These conditions of sale are subject to change at any time without notice. Acceptance and compliance with these conditions of sale are deemed to have been acquired as soon as the deposit has been paid.

Article 14 / Data Protection Act
In accordance with the law n ° 78-17 of January 6, 1978 relating to data processing, the files and freedoms, you profit from a right of access and of correction to the data concerning you. We undertake not to in any case pass on the information that you have communicated to us to other companies or organizations.

For any request or information, please call 06 64 14 25 81 or contact me by email: leclosdesanges69@gmail.com

Gael MARLIER The manager